By and large, people learn to operate equipment
more from on-the-job experience than from formal training. Inadequate
and improper training and evaluation, whether for salespeople, employees,
distributors, or customers, has a direct negative impact on job
performance, resulting in errors that are costly in terms of time,
money, product image, and even human life. Common sense dictates
that maximum performance impact is achieved from recurrent, effective,
and measured practice and assessment, not infrequent, boring training.
The promise of e-learning—anytime, anyplace, anywhere training—is
largely unfulfilled in terms of performance impact because much
of today’s “interactive” e-learning is simply
ineffective formal classroom instruction converted to an online
format. |